translation for information purposes
Right of Withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed professional activity.)
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. To exercise your right of withdrawal, you must contact us:
Fax: +49 (0) 35827-7893444
by means of a clear written declaration (e-mail, fax, letter) about your decision to revoke this contract. You can use the enclosed model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.
For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. Until we receive the goods, we will exercise our right of retention. As soon as we have received and checked the goods, we will arrange the repayment of the purchase price immediately.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the cost of returning parcel shipping goods. You also bear the direct costs of returning non-parcel shipping goods (freight forwarding goods) in the amount of 60.00 EUR. For freight forwarding goods, we will arrange collection by our forwarding agent, who will inform you by phone about the pick-up date. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.